超越客戶的期待

在任何經濟形勢下，能夠讓達到超越客戶的期待，都能夠讓你自己贏得職業上獲得跳躍成長的機會。

那麼，應該如何做到呢？

1. 提前完成。將客戶要求的工作能夠提前完成，可以讓客戶有更多的彈性，也展現出你以客為尊的工作效率。當要與客戶協定工作期限，選擇一個你有自信可以提前完成的協議日程。
2. 主動提問。如果你能夠為客戶深思熟慮，他會感激你的關切，并認為你是名可靠的夥伴。
3. 懂得推遲。如果實在難以達到客戶期望，不要硬充英雄，結果讓客戶屆時反而失望，損害自己的信用。你應該展現你是稱職的專業人員，而非只會討好客戶的馬屁精。
4. 給予回饋。即使是客戶開出來的需求，但是都有完善改進的空間。在取得客戶認可的氛圍下，你可以嘗試給予客戶深入而具有建設性的回饋意見。

Beyond Customer Expectations

In any economic situation, to exceed the expectations of customers, can let you win career opportunities for leap growth.

So, how should we do it?

1. Complete in advance. The work required by customers can be completed ahead of time, which can make customers more flexible and show your customer-oriented work efficiency. When it comes to agreeing terms of work with clients, choose an agreement schedule that you are confident of completing ahead of time.
2. Ask questions on your own initiative. If you are able to think for your client, he will appreciate your concern and consider you a reliable partner.
3. Know how to delay. If it is really difficult to meet customer expectations, don't be a hero, the result will let the customer disappointed and damage their credit. You should show that you are a competent professional, not just a flatterer.
4. Give feedback. Even if the customer needs, but there is room for improvement. In an atmosphere of customer acceptance, you can try to give customers in-depth and constructive feedback.