發展新客戶，一開始就要將關係做對

一個新客戶通常會在一開始的幾天或數周內依據和你的互動工作情況來決定是否要信任你，依賴你，最後給你更多的生意。

以下的作法是你在建立新客戶時，贏得客戶，應該做好的客戶關係工作：

1. 設定正確的印象。讓客戶感覺滿意，但是必須對你究竟能否勝任要有正確的期待。不要過度吹噓自己。
2. 快速回應。對於客戶的要求，要快速回應，否則你會讓客戶感覺你並沒有重視他的需求。如果你確實需要客戶等待，告訴他為什麼，以及你下一步的計劃。
3. 保持聯繫。如果你沒有和客戶保持聯繫，他會懷疑究竟發生了什麼事。和客戶保持聯繫，表示了你們之間有穩定的關係。客戶總是希望他們能夠掌握住狀況。

To develop new customers, we need to start with the right relationship

A new customer usually decides whether to trust you, depend on you, and eventually give you more business in the first few days or weeks, based on the interaction with you.

The following is how you win customers when you build new customers. You should do a good job in customer relationship.

1. Set the right impression. Make customers feel satisfied, but you must have the right expectations about whether you are competent or not. Don't brag too much about yourself.
2. Quick response. Be quick to respond to customers' requests, otherwise you will make them feel that you don't pay attention to their needs. If you do need a client to wait, tell him why and what you plan to do next.
3. Keep in touch. If you don't keep in touch with your client, he'll wonder what's going on. Keeping in touch with customers shows that there is a stable relationship between you. Customers always want them to grasp the situation.