2018年7月25日 星期三

銷售員應該增加客戶方便找到你的機會

銷售員負責公司的主營業務收入,同時在多數公司,銷售員自身的收入很大程度來自于業績的提成。
因此,增加可以與客戶互動的機會,確實是增加業績的簡單道理。
雖然優秀的銷售員具有良好的銷售策略與技巧來提高成功銷售的效率,但是增加與客戶互動的機會,是任何成功銷售的不二法門。
然而,在白天工作的8小時中,並非客戶隨時都方便接聽你的電話,或接受你的拜訪,這約制了你與客戶的互動機會。相反的,某些客戶在結束一天日常工作後,會希望用晚上時間、或是假日時間,和你交談幾句。
你應該好好把握這種客戶主動接觸你的機會。你可以將你的手機號碼告訴客戶,並且告訴他任何時間你都樂於為他服務。或是,再晚上臨睡前(最好是晚上10點前),流覽一下你的QQFacebook或郵件,查看一下你的客戶是否有留言給你。
也許,你會認為休息時間不方便和客戶做嚴肅的談話,或是進行長時間對話,但是,你可以先簡單回復,或是和客戶先約個適當的時間。你的及時回應,一定會增加客戶對你的服務滿意度。你也可以先記下來,先思考一下你的預案,在隔天上班的時候,再有系統的回復客戶。
你的銷售業績,很大程度與你願意投入的工作時間成正比。創造讓客戶方便找到你的機會,不必然會增加你的工作負荷,但是肯定會提高客戶滿意度,以及帶給你更多成功銷售的機會。

Salesmen should increase customers' chances of finding you easily
Salesmen are responsible for the company's main business income, while in most companies, the sales staff's own income comes largely from the performance.
Therefore, increasing opportunities to interact with customers is a simple reason to increase performance.
Excellent salesmen have good sales strategies and skills to improve the efficiency of successful sales, but increasing opportunities for interaction with customers is the only way for any successful sales.
However, during the eight hours of working day, it is not always convenient for customers to receive your phone calls or visits, which restricts your interaction with customers. On the contrary, some customers will want to talk to you in the evening or on holidays after they finish their day's work.
You should make good use of this kind of customer's initiative to contact you. You can tell the customer your mobile phone number and tell him that you are happy to serve him at any time. Or, before going to bed at night (preferably before 10 p.m.), browse your QQ, Facebook or email to see if your customers have messages for you.
Maybe you will find it inconvenient to have a serious conversation with the client or to have a long conversation, but you can either respond simply or make an appointment with the client. Your timely response will certainly increase customer satisfaction with your service. You can also write it down, think about your plan first, and then respond to customers systematically the next day when you go to work.
Your sales performance is largely proportional to the amount of time you are willing to devote to your work. Creating opportunities for customers to find you easily will not necessarily increase your workload, but will certainly improve customer satisfaction and give you more opportunities for successful sales.

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