2018年5月28日 星期一

在郵件的主旨欄上使用關鍵字

當你發郵件時,收件人第一眼閱讀到的是主旨欄(subject line),所以你應當確保將它盡可能寫得清楚:你這封email的目的是什麼?你希望收件人做什麼?在主旨欄上使用關鍵字。例如:
  • 請參照:只是提供參考資料。
  • 敬請核示:請收件人准許或核可。
  • 敬請遵辦:要求收件人依指示辦理。
這樣的主旨欄用詞,在政府機關與軍事單位的公文書,經常可以見到。
這些劃分可能看起來語氣明顯強烈,帶有不必要的感歎口氣,但它們會使你的電子郵件在收件人的收件箱中顯露無遺。因此,如果你需要將已發郵件做分類整理,也可以將它們區分為:請參照、敬請核示、敬請遵辦。
如果你需要你的經理准許你的休假請求,你可以寫【敬請准許休假】
使用這些關鍵字也會促使你考慮你真正想從某人那裡得到什麼,也可避免他們收到的郵件會看來混亂。
Use keywords on the subject line of mail
When you send an email, the recipient first read the subject line, so you should make sure to write it as clearly as possible: What is the purpose of your email? What do you want the recipient to do? Use keywords on the subject line. For example:
  • Reference: only reference materials are provided.
  • Please approve: Ask for permission or approval by the receipint.
  • Please take action: Ask the recipient to follow instructions.
Such keywords are often seen in government documents and military documents.
These divisions may look strong and have unnecessary exclamation, but they will make your email clear in the recipient's inbox. Therefore, if you need to sort out the sent e-mails, you can also distinguish them from: ReferencePlease approve Please take action.
If you need your manager to grant your leave request, you can write it.as: “Please permit my leave.”
Using these keywords will also motivate you to think about what you really want to get from someone, or to avoid the confusion of the mail they receive.

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