我們都知道：快樂的客戶 = 快樂的員工
然而，如何維持這個等式方程式？尤其是當公司面臨艱困局面，尤其是當被迫裁員時？
維持平衡是關鍵的策略。
當多數的員工知道公司的行動是爲了維持良好的客戶關係時，他們會支持公司的舉措。客戶也會在知道這家公司是認真對待員工時，他們也會多支持公司的。
當局面艱難時，不要讓員工或是客戶認為你有所偏袒。Maintaining a Balance between Employees and Customers
We all know: happy customers = happy employees
However, how to maintain this equation? Especially when companies are facing tough situations, especially when they are forced to lay off employees?
Maintaining balance is the key strategy.
When most employees know that the company's action is to maintain a good customer relationship, they will support the company's action. Customers will also support the company more when they know that the company takes its employees seriously.
When the authorities are in trouble, don't let employees or customers think you are biased.
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